Effective Date: March 25, 2026
Empathy Mobility Services LLC respects your privacy. We are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or book our transportation services.
Information We Collect
We collect information to provide safe, reliable, and tailored rides. The types of data we gather include:
- Personal Details: We collect your name, phone number, email address, and home address when you request a service.
- Transportation and Medical Needs: Because we specialize in Non-Emergency Medical Transportation, we need to know specific details about your physical requirements. This includes your mobility status, wheelchair needs, dialysis schedules, and specific clinic or hospital destinations.
- Payment Information: We collect billing details and payment card information to process your ride payments securely.
- Website Data: When you browse our site, we automatically collect basic data such as your IP address, browser type, and interaction with our pages using cookies.
How We Use Your Information
We use your personal details to deliver our services effectively. Your data helps us:
- Schedule and manage your private rides and medical transports.
- Ensure our drivers know exactly what physical assistance you require from door to door.
- Process your payments and send booking confirmations.
- Respond to your questions and provide customer support.
- Improve our website and service offerings.
- Comply with legal obligations.
How We Share Your Information
We never sell your personal data. We only share your information with trusted third parties who help us operate our business. These include:
- Service Providers: We share necessary data with secure payment processors and website hosting platforms.
- Legal Authorities: We may disclose your information if required by law, court order, or government request to protect our rights or ensure passenger safety.
Data Storage and Security
We take strong physical and electronic measures to keep your data safe. We use secure servers and encryption to protect your sensitive personal and medical details from unauthorized access. We store your information only for as long as we need it to provide our services, maintain accurate business records, and meet legal requirements. Once we no longer need your data, we securely delete or destroy it.
Your Privacy Rights
We comply with major privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you hold specific rights regarding your data:
- Right to Access: You can ask us for a copy of the personal data we hold about you.
- Right to Correction: You can ask us to fix any inaccurate or incomplete information.
- Right to Deletion: You can request that we erase your personal data, subject to certain legal exceptions.
- Right to Opt-Out: You can ask us to stop using your data for certain types of tracking or marketing.
To exercise any of these rights, please reach out to us using the contact details below. We will respond to your request promptly and without discrimination.
Cookies and Tracking
Our website uses cookies to make your browsing experience smoother. Cookies are small text files placed on your device. They help us remember your preferences and understand how people use our site. You can adjust your browser settings to refuse cookies, though this might affect how certain features on our website work.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on this page and change the effective date at the top. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Empathy Mobility Services LLC
8500 Normandale Lake Blvd, Ste 350
Bloomington, MN 55437, USA
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